Return Refund and Warranty Policy

Buyers are deemed to agree with our policy when you make purchase from us.

Return and Refund Policy

Buyers are deemed to agree with our policy when you make purchase from us.

In most cases you can return products you have bought online.

The Consumer Guarantees Act and Fair Trading Act provide the basis for Green Eden Online Returns Policy. Green Eden Online has a 7-Days money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Green Eden Online.

Restrictions and exceptions resulting from New Zealand Copyright laws and health and safety issues mean a refund or exchange is only available for the following products if that product is defective:

  • Mobile Phones
     ·      Consumables (perishable products – some Health and Beauty/Pharmacy products)
     ·      Printer cartridges (when packaging is opened).
     ·      Underwear – swimwear

If a product is deemed unsatisfactory, we can offer to exchange it for another one (i.e.: a different colour or size) or another similar product for the same value.

Proof of purchase is required in order to get an exchange or a refund.

How to Return a Product

- Goods can be exchanged or Credited within 7 days of delivery provided that they are returned undamaged, unused and in their original packaging. Contact MUST be made directly with Green Eden Online for approval prior to returning. Freight charges are not refundable. We do not provide refunds for CHANGE OF MIND.

- Any Faulty and/or damaged products must be reported within 3 days of delivery; we will immediately replace or repair the faulty/damaged item. Green Eden Online is not liable for any claims made after that time frame. So please check the product as soon as you receive it. IF you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as Delivery Company will need to inspect it. 

- If you received the wrong product, we apologies, and will organize the return of the product and send you the right one as soon as possible, at our cost.


According to Consumer Guarantees Act and Fair Trading Act, usually when you buy things the contract is final. You don't have the right to get a refund simply because you've changed your mind or your circumstances have changed.

- Exceptions to the rule

For the faulty products still under return to base warranty (please see the details in the clause "return to base warranty"), we will refund only if the faulty product can't be repaired and/or exchanged for another one (ie: a different colour or size) or another similar product for the same value. 


If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.

Clearance Items

Occasionally our stock level information is incorrect; we work to ensure this doesn't happen but if a Clearance item is out of stock you will be notified and refunded.


Warranty Policy

Green Eden Online will meet our obligations under the Consumer Guarantees Act.


The Warranty and Repair Guide applies to the following products only:
- All new products with warranty stated in product descriptions.

Warranty Periods start from the date of purchase.

We don’t provide warranty for some promotion products, please ask before your



Extended Warranty:


Additional years of Extended Warranty may be purchased on top of standard warranty.

Regular Warranty conditions also apply to the Extended Warranty. Extended

Warranty must be purchased with products.

Please email to for the price.




All warranties are return-to-base warranties. Green Eden Online is not liable to cover the

delivery fees for sending in/out the item. Contact must be made prior to returning the

product and a job no may be provided. Items to be serviced might be sent to an

independent service agent for assessment. Please note that repair technicians only

work from Monday to Friday, and no repairs can be serviced on weekends and public



All items will be repaired if possible and repairs carry a 30 Day Warranty on specific

work done regardless of warranty status. The assessment and repair process may take

 5-15 working days, subject to the availability of parts and technicians. A similar

specification might be offered as a replacement. Accepted replacement carries the

warranty of the original purchase.


Assessment Bond:


A $35 Assessment Bond may be required to book in an item returned for service under

warranty conditions. The Assessment Bond is refundable if warranty conditions are

applicable to the device returned and at least one fault was found. The Assessment

Bond is not refundable if the device fails to meet warranty condition or if no fault was



The Assessment Bond only applies to the items over $100. No Assessment Bond is

required for the items less than $100, Customers needs to pay the inspection fee and delivery fee if the device fails to meet warranty condition or if no fault was found.


Warranty Applicability:


Warranty conditions are applicable if:

 The device is within the warranty period, and the device has failed due to faulty parts within the warranty period; and the device fault is covered under warrant; and the device and its accessories have been handled properly for their intended use, in accordance with the operating instructions.


Warranty conditions aren’t applicable and device isn’t repairable if:


The device is outside the warranty period; or the device fault isn’t covered under

warranty; or there is evidence of repair of tampering by an un-authorized person.


Faults not covered under warranty include:


Liquid/ Moisture damage; Physical/impact damage; Power surge damage; Rough

handling; unreasonable use or exposure to harsh environments such as extreme temperatures; direct sunlight and excessive dust; faults caused by the use of unoriginal accessories; faults caused by the use of non-original accessories; faults caused by system modification( rooting, jail-breaking, and installation of customs' parts); faults caused by third party applications; faults due to normal wear and tear of the device.

Liquid/Moisture damage:


Liquid damage refers to any signs of corrosion that may be present in the device, on a printed circuit board, component or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes “latent damage” to the circuitry, meaning that although the device may appear to be operational, there is internal degradation to the circuitry which may result in a later failure. Possible cause of liquid/moisture damage may include: Rain exposure, Immersion in liquid, Exposure to excessive perspiration, Exposure to steam/excessive humidity; condensation (When moving from a cool or air-conditioned environment into a warmer humid environment).


Data Loss Warning for Electronic device repairs:


All electronic devices may irrecoverably lose some or all user software settings and

data in the process of assessment and/or repair. It is the customer’s responsibility to

back up data prior to booking in the device for assessment. Green Eden Online

and independent service agents take no responsibility for data loss during assessment and/or repair of for consequential personal or business loss.